Start A Return

Log in (or create)to your customer account
Click on the order that you want to return
Select your eligible items and request a return. Shopify requires that we manually approve or decline return requests, so this may take a few hours to go through.
A return label will be sent to your email. Follow the instructions in the email on packaging and returning your items via USPS.

If you are wanting to exchange an item, you must process this in the form of a return. Please follow all instructions for returning your items as stated and place a new order for your desired items.
You can choose to refund to your original payment method or store credit. If you choose store credit, please be aware that this will only be granted after your items arrive back at our office and pass a physical inspection. We cannot garuantee that your newly desired items/sizes will still be in stock at the time of refund.

You can return your items within 14 days of purchase. To be eligible for a return, the following conditions must be met:

Items must be unused and in original condition
Items must have original, attached tags
Hygiene liners must remain on garments and must not be REMOVED OR TAMPERED WITH. Please try on garments over your underwear for hygiene purposes!
Item must not be labeled as "FINAL SALE" - these items are non-refundable

We CAN and WILL refuse your refund if these conditions are not met.

For Domestic Orders: Domestic returns are free. You will receive a shipping label via email after your return request is approved.
For International Orders: There are no restocking/handling fees associated with your return, but you are responsible for all return shipping costs. This shipping cost will be deducted from your final refund or credit.
Original shipping charges are non-refundable.

Once your return is received and inspected, we will notify you of the approval or rejection of your return. ***We have the right to reject a refund request for any returned item not in its original, unused condition or does not include all original tags, attached hygiene liners, and garment bag.
Once approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 10 working days.
If you choose to refund to store credit, an electronic gift certificate with a balance of the original amount paid will be sent to you via email and will be available for immediate use. Happy shopping!

*To read our full return policy, please visit https://www.houseofzz.us/pages/shipping-returns.